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Privacy Policy and GDPR
Nortech Software takes your privacy very seriously. To ensure your privacy is protected we provide this notice explaining our practices in collecting and using your data. This notice has now been updated for the new General Data Protection Regulations (GDPR).

What This Privacy Policy Covers

This policy covers how Nortech Software treats personal information that Nortech Software collects and receives, including information related to your past use of Nortech Software. Personal information is information about you that is personally identifiable like your name, address, e-mail address and that is not otherwise publicly available. This policy does not apply to the practices of companies that Nortech Software does not own or control, or to people that Nortech Software does not employ or manage.

Information Collection and Use

When you Place an order with Nortech Software via our website, Nortech Software collects personal information (such as your name, e-mail address, gender and postcode). This information is used solely for the processing, delivery of your order, and internal reporting to meet company legal requirements e.g. we need invoice information to make quarterly VAT returns to HMRC. You will receive emails from us on the status of your order. We may contact you by phone to discuss a query with your order.

Your order delivery details are shared with our courier DPD Local for delivery purposes only.

Nortech Software automatically receives and records information on our server logs from your browser, including your IP address, Nortech Software cookie information, and the pages you request.

Information Sharing and Disclosure

Protection of personal data: Any information you submit will never be sold or passed to third parties or used for any other purpose, unless explicitly mentioned on the pages where the information is collected. Your information is intentionally shared with the following third parties solely for the purposes of order delivery and company legal reporting.
  • Couriers - The majority of our orders are sent by reputable courier DPD Local. The information shared is used for purposes of delivery only.
  • Accountancy and legal reporting: We have a legal obligation to report to HMRC for taxation purposes. To meet this obligation we retain invoice information as a company legal requirement. It is not used for any other purpose.
  • Payment Processing: All card transactions are processed by our professional card transaction service provider Stripe. We do not hold any credit card details. We cannot see your payment card information. We only have the ability to refund transactions.
While appropriate security measures are in place to ensure the protection of your personal data, Nortech Software cannot assure you that personally identifiable information that we collect will never be disclosed in a manner that is inconsistent with this privacy policy. We have enlisted the appropriate physical, electronic and managerial procedures to safeguard and help prevent unauthorised access, maintain data security and correctly use the information we collect online. Our Cyber Security Policy provides further information on the security measures in place.

We will notify the Information Commissioner's Office (ICO) within 72 hours of any personal data breach which is likely to result in a risk to the rights and freedoms of individuals. Individuals also need to be informed directly and without undue delay if there is likely to be a high risk to their rights and freedoms as the result of a breach.

E-mail policy

When ordering you will receive a confirmation of order e-mail. On order dispatch you will receive an email informing you of the dispatch and a PDF invoice attachment. Sometimes it is necessary to send an email to clarify the order.
Your placing of an order in no way implies subscription to any mailing list.

Cookies

Cookies are little pieces of information, stored by the website on your computer. There are two types of cookies: session cookies, which your browser automatically deletes after leaving the site, and permanent cookies, which are not automatically deleted (but you can do that yourself). We download a session cookie to your browser to allow our shopping cart to function.

No personal data is stored in cookies, unless explicitly accepted by you.

Printed Invoices

We print a copy of the invoice for our tax / accounts records which is stored securely.

A paper copy of the invoice is supplied along with the delivery note as part of your delivery.

Changes to this Privacy Policy

Nortech Software may update this policy from time to time. We will notify you about significant changes in the way we treat personal information by placing a prominent notice on our site.

Contact information

Nortech Software values your opinion. If you have comments or questions about our privacy policy, please contact us.

General Data Protection Regulations (GDPR)

On the 25th May 2018 The GDPR regulations will come in force across the EU. Details of your rights under GDPR can be found in the web link here;

EU GDPR Portal

Information Commissioner's Office - ICO

We believe that we have implemented all measures required to meet GDPR, and will continue our vigilance in securing your personal information, but if you have any questions regarding the way your data is held by us please contact us.

Data Protection Officer

Whilst we are too small a company to meet the explicit requirements of a Data Protection Officer, Nortech Software proprietor Larry North is responsible for data protection.

We have included some of your key rights under GDPR below.

  • Right to Access: Part of the expanded rights of data subjects outlined by the GDPR is the right for data subjects to obtain from the data controller confirmation as to whether or not personal data concerning them is being processed, where and for what purpose. Further, the controller shall provide a copy of the personal data, free of charge, in an electronic format. This change is a dramatic shift to data transparency and empowerment of data subjects.
  • Right to be Forgotten, also known as Data Erasure: The right to be forgotten entitles the data subject to have the data controller erase his/her personal data, cease further dissemination of the data, and potentially have third parties halt processing of the data. The conditions for erasure, as outlined in article 17, include the data no longer being relevant to original purposes for processing, or a data subjects withdrawing consent. It should also be noted that this right requires controllers to compare the subjects' rights to 'the public interest in the availability of the data' when considering such requests.
  • Legal Obligfation: We have a legal HMRC obligation to retain essential invoice transaction information for seven years.
  • Data Portability: GDPR introduces data portability – the right for a data subject to receive the personal data concerning them, which they have previously provided in a 'commonly used and machine readable format' and have the right to transmit that data to another controller.
  • Privacy by Design: Privacy by design as a concept has existed for years now, but it is only just becoming part of a legal requirement with the GDPR. At its core, privacy by design calls for the inclusion of data protection from the onset of the designing of systems, rather than an addition. More specifically – 'The controller shall..implement appropriate technical and organisational measures..in an effective way.. in order to meet the requirements of this Regulation and protect the rights of data subjects'. Article 23 calls for controllers to hold and process only the data absolutely necessary for the completion of its duties (data minimisation), as well as limiting the access to personal data to those needing to act out the processing.
© Nortech Software 2018     Privacy policy